The Travel Trust Association is the only travel network in the UK to guarantee 100% financial protection to the consumer, ensuring total confidence.
There are lots of different 'travel associations' and 'ombudsman' organisations, but these only generally require their members to follow a code of practice and act as a means of recourse or intermediary for customers.
As a member of the TTA, we're provided with a trust bank account, so when you make a payment, it goes directly to the TTA trustee account, not our bank account; this account is managed by the TTA trustees and Alpinium cannot access your funds until after your holiday.
We don't actually receive any of your holiday money until after your holiday.
People often pay for their holiday, flights and accommodation well in advance. If the company they have booked with becomes financially insolvent, their money and deposit is at risk.
Our TTA membership offers the maximum 100% amount of financial protection available for our guests. Your money sits safe in a TTA trustee controlled bank account until after you’ve had your holiday.
In the unlikely event of our financial failure, simply contact the TTA and they will offer you an alternative holiday or provide a full refund.
Head to the Travel Trust Association website https://www.thetravelnetworkgroup.co.uk/travel-trust-association and search for us using our membership number: Q9382
So book with confidence - Start exploring our chalets and resorts.