You will be required to meet and exceed our guests’ expectations throughout the winter season and ensure they have the best holiday ever! You must be a confident driver, winter driving conditions in the Alps can be amongst the most severe in the world. Expect 50% of your hours taken up with airport transfers at the weekend and 50% hosting and performing local logistics.
YOU MUST BE OVER 23 YEARS OF AGE FOR INSURANCE PURPOSES
YOU MUST HOLD A VALID UK OR EU DRIVING LICENSE OR INTERNATIONAL DRIVING LICENSE WITHA MAXIMIUM OF 3 ACTIVE PENALTY POINTS OR LESS
Previous Desirable Experience
· Two years driving experience in a professional capacity.
· Routine vehicle maintenance and simple property maintenance.
· Customer service and/or hospitality experience and professional housekeeping or evidence of cleaning to a high standard.
· Computer literate and able to use Excel spreadsheets (basic level).
Duties
Welcome guests in a warm and friendly manner at all times and consistently throughout the season. Be presentable with clean uniform at all times. You must always be approachable and informative, smart and reliable.
- CRITICAL: Conduct daily vehicle checks before using your vehicle.
- Carry out local and airport transfers as required. Help with luggage and on occasions show guests to their rooms. You must have knowledge of chalet layouts.
- Always drive in compliance with French law and in compliance with company policies as set out in training, ensuring you carry the correct paperwork at all times.
- Carry out weekly and daily routine maintenance and cleaning on your designated vehicles.
- Perform logistical tasks such as collecting and delivering food, laundry, wine and firewood.
- Provide resort, weather and snow conditions information daily.
- You will be required to assist in the chalets on a regular basis which will involve (but is not limited to) the following: snowclearing, housekeeping, preparation and service of food (continental breakfast & preparation of a Raclette buffet), hot tub/sauna/steamroom preparation and disposing of chalet waste and recycling.
- Liaise with guests proactively to ensure they have everything they require and are enjoying their holiday. Be knowledgeable about our chalets, resorts and the food and wine we serve.
- Deal with any issues or complaints calmly, immediately, competently and professionally, offering a solution as quickly as possible and involving the chalet team or Manager if required. Actively promote Alpiniums’ chalets and services.
- Report all complaints and any feedback (positive and negative).
- Apply conscientious practices for efficient energy management (use of electricity, heating, water, large appliances such as washing machines) and recycling and waste disposal. Ensure equipment is correctly handled and maintained with due care and attention.
- Paperwork: Complete and maintain various records.
- Maintenance: Carrying out any non-skilled/non-qualified property maintenance and minor repairs such as changing light bulbs. Record and report maintenance issues and breakages in a timely manner.
- Comply with all legislation, company policies and procedures as set out during training. Adhere to Food Safety &Hygiene legislation, Health & Safety policy, HACCP & COSHH and Fire regulations at all times and ensure the necessary records are completed.
This is a job for mountain lovers, for people who are looking for a lifestyle job for the winter. You are able to ski or snowboard for four days each week at least. We offer a subsidised lift pass, subsidised shared bedroom, ski equipment, food and no bills to pay. We take care of everything so you can have a good winter.
You must be happy, friendly, punctual, smart, reliable, informative, helpful, clean and presentable and a good driver of course. Full training is provided.
Please email your cover letter, CV and a recent photo to mike@alpinium.co.uk.
